Returns Policy

Returns

All returns should be processed, and applied for in writing.

Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

PLEASE NOTE: Due to our awards and standards for our customers, refunds will be treated with a high threshold, and only products that meet our exacting standards will be considered. It is the customers responsibility to return the goods and its condition. Kronos AV reserve the right to refuse any return that is not returned in its original, like new and completely re-sellable condition (with no financial loss). Any item that does not meet these return conditions will be rejected, and require collection within 7 days.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable and Intimate Good are included in this. We do not accept products back that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items (including headphones & earphones)

Products classed as intimate are exempt from return. This is due to health and safety reasons.  Goods classed as intimate are the following: 

- Headphones (over ear or on ear) 

- Earphones 

- Vinyl or other Cleaning Products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refund may not be granted or partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

We will also be unable to accept returns of intimate items which are not able to be cleaned. This will cover products such as headphones, earphones or cleaning products. Products which have fabric or other materials which cannot be wiped clean for hygiene reasons, may also be declined a return. This is due to Hygiene reasons, as we cannot verify the item is free of contamination, thus this may endanger staff and future customers. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kronosav.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kronosav.com and send your item to: Unit 42, 2 Coalisland Road, Dungannon, BT716JT

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Kronos AV Ltd, Unit 42, 2 Coalisland Road, Dungannon, BT716JT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You are responsible for the condition of the item and packaging prior to despatch. If the item is being collected by Kronos AV, you are also responsible for the condition and of the products, as well as ensuring they are packed as per the courier's guidelines. Should you require these guidelines, please contact support@kronosav.com, and a copy will be sent to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Kronos AV